Terms & Privacy

Last updated: 02/01/2020


We recommend that you read the conditions and the prerequisites below carefully before you make your reservation. They contain important information concerning your rights and duties. In case you do not understand any condition, we suggest that you come in contact with us.

Introduction:

Saloniki Tours offers transfer services via its website (www.)salonikitours.com . The contract for the provision of transfer services is held between you and the supplier.

By using our site and contacting us, you confirm that you have read, comprehended and approved the conditions below. Additionally, you confirm that you have the legal freedom to accept these conditions and prerequisites in your own name or on behalf of your co-passengers. With the completion of your booking, you are obliged to sort out any type of payment that is pending, to inform Saloniki Tours for any alteration or cancellation of your reservation and to keep all the other travellers informed about the elements of their reservation as well.

In case you are unwilling to engage with the conditions and prerequisites, then you can not use our website to make a reservation.

Languages:

Salonikitours.com is available in English and Hebrew language. The customers’ service is only available in Greek and English at present.

Services:

Saloniki Tours operates as a means of fulfilling reservation services of transfer in the name of the transporter.

In order to request and arrange a contract for your travel service, you will have to contact us through our website, phone, WhatsApp or email. In order to assure the best possible services, all reservations are better to be carried out at least 24 hours before the scheduled transport.

We have the right to refuse any transfer request of yours. We cannot guarantee that we are able to fulfil every request of yours successfully. In a case like this, you are going to receive an email to get informed about this incident. 

Your reservation represents a direct contract between you and the Transporter. The function of Saloniki Tours is to enable the creation of the contract between you and the Transporter. We do not accept the responsibility for any aspect of the services provided by the Transporter.

Reservation procedure:

All the transport services that are offered I our website have been approved by the Transporter.

Due to specific limitations, such as constructions, traffic conditions etc the door to door boarding on/off from/to your hotel may not be feasible. When these obstacles occur, the vehicle will stop to select the passengers from the nearest point, which is accessible to the accommodation. Additionally, in case the shortest and most convenient road is closed due to an accident, weather conditions etc and the Transporter will be asked to follow an alternative longer route to reach the destination, it is likely that cost will increase.

Cost of the transfer and payment:

Details related to the prices of the service, as well as the procedures about the payment and the delivery, appear on our website. The current price of any service is the price that is displayed on our website on the date and the time of your reservation. As soon as your reservation is confirmed, your premise to have the fees that will be shown on the taximeter during your transfer.

Special requests:

If you have any special requests such as children’s seats, further space for luggage, room for golf bats etc, please notify us during the time of the reservation. We will make an effort to forward all these requests to the Transporter, however, we cannot guarantee that they will be available on the day of your transfer and we carry no responsibility towards you if they are not.

Modifications in your reservation – General information:

Every required change in your reservation should be sent to us in written form to the following e-mail address: [email protected] All the modifications are confirmed by the Transporter, the confirmation of which will be sent to the email address that you gave at the moment of the reservations. Any modifications, under the conditions mentioned above, are allowed up to 24 hours before the scheduled transfer.

In case the alteration brings about an increase of the cost (different destination, size of the vehicle, extras etc) you will be informed through e-mail for the extra cost, as well as for the way the payment of the extra cost should be done.

Up to two modifications per reservation are free of charge. Additional modifications subject to the cost of management 10€, which must be paid at least 24hours before your first scheduled transfer. In case you make a change of your reservation within less than 24hours from your transfer, the change subjects to the approval by the performer of the transport and provided it is confirmed you are charged with an additional cost of 10€, which must be paid before your scheduled delivery.

The transporter will observe the arrival time of your aeroplane. In case you miss your flight, it is cancelled or its number is changed you must inform us directly. Every change subjects to the approval by the transporter.

When your plane lands, the transporter is obliged to wait for up to 60’ minutes at the meeting point that is previously arranged. If you think you are going to delay more than 60’ minutes, a member of your group should notify the transporter. In such a case extra charges may be imposed. In the end, in case 60’ minutes pass and nobody of your team has appeared, the transporter will try to come in contact with you through the phone number you gave during the reservation procedure. If he is unable again to communicate with you, your transport is cancelled and there is no refund.

In case the meeting point isn’t the airport, the transporter is obliged to wait for you for up to 20’ at the meeting point. In case nobody of the group appears, the transporter will try to communicate with you through the phone number you gave during the reservation procedure. If he can’t contact you again the reservation is cancelled and the money is not returned.

In case the customer is not able to find the driver, he/she will have to come in contact with Saloniki Tours at once. In case you don’t come in contact with us and we are not notified about the incident, the transfer is cancelled and there is no refund.

We cannot guarantee for the type of vehicle that will be used by the transporter. The transporter has the right to change the vehicle ( always with one of the same or larger category) in order to achieve the completion of your transfer.

The transporter, the drivers and Saloniki Tours, maintain the right to refuse to transfer any person who is or seem to be under the effect of alcohol or illegal substances or/and their behaviour is considered to be a threat for the driver, the vehicle or the other passengers No refund will be carried out under such circumstances.

The passengers are not allowed to consume alcohol in any of the supplier’s vehicles. Smoking is not allowed. All the vehicles that are provided by the suppliers are fully insured for the passengers’ transfer and others’ demands, it is requested by the local legislation. The passengers’ luggage, though, is transferred fully with their own responsibility and no responsibility can be accepted for any loss or damage by Saloniki Tours.

All the vehicles that are used by the transporter hold all the necessary documents according to the Greek Legislation.

Our responsibility:

Saloniki Tours operates as a mean of reservations. Therefore, no responsibility lies on us regarding the actual performance of the services. Our responsibilities are limited to the publication of the information on our website about the services offered by the Transporter, as well as to the notification for any changes in the conditions of your reservation. We have no responsibility for any kind of disease, injury, death or loss. This includes the loss, damage or theft of any luggage or personal things that belong to you or your co-passengers. Any request for loss, injury, disease or death ought to be made to the Transporter directly or it can be covered by the conditions of your insurance. We accept the responsibility for any claims that occur exclusively as a result of our carelessness.

In case we are found responsible for anything, our maximum responsibility towards you is limited to the double cost of your reservation or the relevant amount as long as other individuals of your reservation are not affected.

Force majeure:

Force majeure means that neither we nor the Transporter will compensate whether we or the Transporter must cancel or alter any service, due to unexpected occasions that are not under our or the Transporter’s control. These may include, but not limited to accidents and related delays, unprogrammed demonstrations, organized disorder, police activity, unpredictable dangers on the road, terrorists’ actions and their consequences or the threat of such actions or other national or local authorities, working differences, natural or nuclear disaster, fire, adverse weather conditions or other similar situations out of our or the Transporter’s control.

Passengers’ responsibilities:

The customer with the present contract claims that he/she is at the legal age and with his full cognitive abilities allowing him to confront with all the legal responsibilities in this contract.

The customer agrees and comprehends to inform directly Saloniki Tours about any change or alteration which can affect the service as soon as possible either via e-mail or phone number of communication that are provided.

The credit or charging cards that they belong to them and that there are adequate sums to cover the cost of the service.

The transfer is provided to you based on the elements you gave at the reservation procedure. It is your own responsibility to check that all the elements that you have mentioned are correct. In case of disagreement you ought to inform us as soon as possible. If your transport can not be fulfilled because of false information during the reservation procedure or notification of Saloniki Tours your money is not returned.

In case that your flight is swerved, we recommend that you contact with our 24hour helpline as soon as possible, provided that it can help you find alternative ways of transport. Please do pay attention to the fact that neither we nor the transporter are responsible to pay any amount of money for the above alternative arrangements. With the reservation of the conditions of the airline agencies, it is the airline company’s responsibility to transfer you to the airport of your destination.

In case your email address or phone number changes, you should provide us with the new information contact immediately in order to be able to communicate with you for any matter that concerns your reservation.

Every contact with you will be carried out through the email. Therefore, we suggest that you always check your email before you travel in order to make sure that there have been no major changes in your reservation. All the notices are sent to the email you have provided us at the moment of the reservation.

The passenger has to make sure that he/she and his/her co-passengers will arrive at the airport at least 2 hours before the scheduled time of their flight. You are responsible for ensuring that the service of transfer is carried out at a date and time that at the demands of your route.

Problem at your transfer:

If you confront any problem with your transfer, please notify the transporter or call us by using our phone numbers and we will try directly to investigate the matter and to correct things. If we are not informed on time at that stage our ability to search the matter more effectively will be influenced as well as your rights according to the contract you have made with the transporter. Taking this into consideration, we would like to note that all the complaints should be sent in written form to [email protected] up to 15 days after the performance of the relevant route.

Children and individuals with special needs:

During the reservation you should indicate if you travel with children. We recommend that you bring with you the safety system of your children (children seats, boosters) with which you are more familiar. If you don’t wish to travel with your own safety system for your children, you may request from the transporter to provide you with one at the moment of the reservation. Your request will be sent for approval to the Transporter and it depends on its availability at the time of the transfer will be performed. In case the transporter does not have available either children seats or boosters at your transfer, you are entitled to get a refund for the extra cost you were charged for this equipment, but not for the cost of the whole transfer.

In case you do not ask for a safety system for children, you child will travel on the safety system that the vehicle possesses provided it is a taxi, according to the European instruction 2003/20/EC and always at the back seat of the vehicle. However we suggest that you had better travel either with your safety system or ask for an appropriate one from the supplier-transporter.

In any case, a child or infant is considered to be a normal passenger.

Individuals with special needs like people with disabilities and wheelchair should mention that in their reservation and ensure that the vehicle they choose is suitable for their needs. What’s more, they should be able to get in the vehicle by themselves or their co-passengers assistance.

Luggage:

Every passenger is entitled to carry with him/her one piece of luggage with maximum combined size 150cm (length+width+height) and handbags as well, apart from the case in which additional objects have been defined during the reservation procedure. The luggage should mention all the information of the owner on it and the destination address of the owner.

Whatever transgression the luggage should be claimed during the reservation procedure. The customer is responsible for any extra costs in case additional vehicles are needed to transfer the additional not mentioned luggage.

By the approval of these conditions, you are obliged at any time to obey with the local laws and legislations where your transfer occurs. As a consequence, your suitcases cannot contain any objects that are forbidden by the local legislation such as guns etc. Additionally, you cannot transfer pets without having mentioned it during the reservation procedure and without having them along with you in their special transport cage. Also, you cannot transfer objects of extreme size, weight and sensitiveness. We also recommend that you do not carry valuables or fragile objects in your luggage.

In case you travel along with your pet that you have not registered, the transporter has the right to refuse the transport and the money is not returned.

The transport of luggage and other personal objects is done exclusively with the customer’s responsibility and under no circumstances can Saloniki Tours be considered responsible for any loss or damage. We suggest that you contract travel insurance that covers any loss or damage.

Copyright:

The trademarks, business names and other rights of copyright that appear on our page are property of Saloniki Tours and are protected by the national and international copyright. The whole content (including texts, graphics, logos, pictures, sound files or videos, logistics) that is used by the website of Saloniki Tours is protected by the national and international copyright and any use, adjustment or reproduction of this without the explicit written consent of Slonik Tours is strictly forbidden. Any illegal use of the website of Saloniki Tours for any purpose is strictly forbidden.

Privacy:

The protection of your privacy and security is our own duty. All the personal data that we select from you should be subjected under elaboration according to our privacy policy. We can provide you with a copy of the Political Protection of Personal Data, after you request, or alternatively, you trace back to our website.

Please note that we have the potentiality to maintain the data that you provide our website with even if you haven’t completed the registration/transaction by clicking the button submit. This contact information and data can be used only to communicate with you.

Saloniki Tours offers its website and makes every possible effort for its proper function and maintenance. However, we cannot guarantee the lack of technical problems and mistakes as well as the fact that the website is released from viruses that can affect its operation. If faults appear, they will be corrected as soon as possible from the moment we realize their existence.

In case of such faults, we have the ability to cancel a reservation and return the money to the customer.

Our customers can contact us through the means below:

Email: [email protected]

Phone number & WhatsApp: +306936552700


Welcome to Saloniki Tours

Saloniki Tours takes the privacy of its customers seriously into account. For this reason, we strictly comply with the following Privacy Policy, which ensures the high quality of our services and is in full alignment with applicable data protection laws

By visiting our Website you accept our Privacy Policy set out below and commit that you will use our Website according to its terms and conditions. If you do not wish to be bound by the following Privacy Policy, you may not access our Website and use our services.

Saloniki Tours Data:

The services of salonikitours.com are provided by the enterprise under the distinctive title Company (“ Saloniki Tours ” or “Company”). Our Company data are as follows:

DISTINCTIVE TITLE: Saloniki Tours

ADDRESS: Thessaloniki, Greece

For any further request or query, you may communicate with us at +306936552700

Subject Matter:

The present policy sets out the terms and conditions which are followed by our Company to protect the privacy of the users of salonikitours.com . This policy describes the conditions under which we make any collection and processing of your personal data and ensure their confidentiality (“Privacy Policy”).

Saloniki Tours reserves the right to amend and update this Privacy Policy, whenever it deems it necessary, and any changes thereof shall come in force and effect from the instant they appear online at the present webpage of salonikitours.com .

In the event that the use of any service of the Website is governed by specific terms of use, such terms shall apply in conjunction with the present Terms. In case of conflict, the specific terms of use for each service shall prevail.

If any provision of the Privacy Policy is declared void or unenforceable, such provision shall be severed from this Privacy Policy, which shall otherwise remain in full force and effect but only to the extent that the original intent of this Privacy Policy will not be altered in any material respect.

Definitions:

For the purposes of the present Privacy Policy the following definitions shall apply:

a) “Consent” – Any explicit, specific and freely given indication by which the User, after having been fully informed, signifies her agreement to personal data relating to her being processed.

b) “Electronic Cookie” – short text of software code, which is transmitted from the webserver of our Company and stored at your device each time that you enter the Website, with the aim to collect browsing data within the salonikitours.com . The use of electronic cookies is among others necessary for the provision of the “basket” order service.

c) “Personal Data” – Any information relating to an identified or identifiable user of salonikitours.com

d) “Processing” – Any operation or set of operations which is performed by Company upon the personal data of the users of salonikitours.com, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction;

e) “User” – The internet user who accesses and browses through salonikitours.com, to whom the processed data are related and who is can be identified directly or indirectly.

f) “Website” – The worldwide web site which is accessible through the domain name salonikitours.com, including all of its webpages.

Types of Data Collected:

You give to the company the following types of personal data:

At the point of your access and during the use of salonikitours.com

IP Address.

Browsing data.

At the point of your registration to receive our newsletters

E-mail.

In the process of filling the contact form

Name

Email

Phone number

Message

Processing Purposes:

Our Company collects and processes your data mentioned above for the following reasons:

The smooth operation of our online services.

Ease of use and user – friendly customer experience of our website.

Improvement of user experience during the provision of our services.

Execution of our contractual obligations towards our customers.

Immediate and effective receipt of orders and shipping or provision of the ordered products/services.

Use for billing and fiscal purposes and as proof for the delivery of ordered products.

Improvement of our services, so as to respond as much as possible to the needs of our customers.

Monitoring of user consumption habits through the processing of anonymised statistical data.

Provision of our newsletter service.

After completing the registration process of your personal account or the registration process for our newsletter service or the ordering of products/services you consent to receive commercial communications, advertising and/or content of a commercial nature or purpose in respect of services of our company or any third parties.

Our Business collects and processes your personal data solely for the purposes mentioned above and only to the extent that is strictly necessary to effectively serve them. Data collected are relevant, appropriate and no more than what is required in view of the above purposes, whereas we strive to keep them accurate and up to date.

Furthermore, your data are retained only for the period required to achieve the purposes, for which they are collected and processed, and are afterwards deleted.

Consent:

a) either having acquired your consent after you have been informed by this Privacy Policy for the types of data, the purposes, the scope of our processing and the recipients or categories of recipients of your data.

b) or having collected data necessary for the execution of your orders.

In specific, by accessing our Website and voluntarily granting us your personal data during your subscription at our newsletter service, the registration of your account and/or the submission of your order(s) as well as by communicating with us, after having been fully informed, you provide to us your explicit, specific and freely given consent for the collection and processing of such data.

Your consent to our collection and processing of your personal data may at any time be revoked by exercising your right to object as provided in this Privacy Policy.

Cookies:

Our Website uses cookies.

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal information.

Cookies can be deleted from your hard drive if you wish. Most web browsers accept automatically cookies, but you can usually change your browser settings to prevent that.

Cookies may be used in the following way:

To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve it. We cannot identify you personally in this way.

To help us recognize you as a unique visitor when you return to our website and to allow us to tailor advertisements or content that match your interests.

If you choose to disallow cookies you may still use most of the services on our website.

Commercial Communications:

When you visit our Website or you use electronic means to communicate with us, you accordingly agree to receive electronic communications from Wind.

When you register your personal account and/or provide us with your email address, you give us your consent to receive electronic communications for purposes related to advertising and the direct marketing of our products/services.

In each relevant electronic communication, we shall distinctly communicate our identity and enable you to object and request, easily and for free, to terminate such communication.

Confidentiality of Communications:

The company carries out the processing of personal data in a manner that ensures the confidentiality thereof. In specific, such processing is only performed by an authorized for this purpose personnel of our Company, taking all available organizational and technical measures for data security against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access and all other unlawful forms of processing.

Recipients of Personal Data:

The company does not in any way give and/or share your personal data with any third parties either for profit or not. As an exception, our Company may provide access or share your data up to the necessary extent:

With trusted financial institutions for the execution of your payments to us.

With transport companies which we employ to carry out the shipment and delivery of our products to you.

With hosting providers to guarantee the smooth operation of our Website.

With companies which we employ to support our Website and keep our services ongoing.

The processing of your personal data by these entities is conducted under our control and mandates and is subject to the same strict privacy rules. If ordered by a court or other regulatory authority or in any other event that raises our legal obligation to do so, we may give your personal data to the extent provided by law after having given you relevant notice.

Notification to the Data Protection Authority:

For the lawful processing of users’ personal data our company may, if and whenever required under the law, lodge a relevant notification to the Data Protection Authority in regard to the establishment of the relevant archive. In addition, our Company shall notify any changes taking place in regard to that archive, whenever required under the law.

User Rights:

Saloniki Tours takes all necessary steps both during the collection and in each subsequent phase of processing of your personal data in order to give you full opportunity to exercise your legal rights, i.e. the rights to be informed, access and object, as described below.

For this reason, at the stage of their collection you are informed in an appropriate and clear manner by this Privacy Policy, prominently located on our home page, for at least the following elements:

The identity of our Company,

The purposes of the processing of your personal data,

Data recipients,

Your rights.

Also, you have the right to request and receive by our Company the following information in a clear and comprehensible manner:

All your personal data and their origin.

The purposes of the processing and the recipients or categories of recipients.

The development of such processing since your last request for information.

In addition, you have the right to raise objections in written form to us by requesting for a specific action regarding your personal data, such as correction, temporary non- use, freeze, non-transfer or deletion. If you request the deletion of your personal data, while such data are necessary for the execution of our obligations to you arising from a contract between us, our Company has the right to reasonably reject your application and inform you accordingly.

Furthermore, the User is informed of the following:

Although Saloniki Tours does not divulge a customer’s email address to any other service supplier the company may act as an intermediary by forwarding email offers from such third parties. In the event that an individual becomes a customer of such a third party then that third-party service supplier might independently send the individual details of his promotions etc. Should a user wish to stop receiving such emails he must contact the third party directly for this purpose.

The aim of Saloniki Tours is to facilitate receipt of a third-party service supplier’s promotional information of specific interest to a customer, and such contact would be subject to the strictest controls concerning the security and confidentiality of customers’ personal details. A simple request by email to Saloniki tours would ensure the cessation of such activity.

Should the User take part in any contest or promotion Saloniki Tours will ask for his/her name, mailing address and email address in order to organize the contest or promotion and in order to inform the winner or winners.

Saloniki Tours is committed, as far as possible, to not sell services or send offers to minors. Minors are not permitted to register on there own behalf for any services through our website. We remind parents, legal representatives and guardians that they should monitor children’s use of the internet. If a parent or legal representative discovers that a minor has subscribed to one of our web services, they must notify us immediately so we can remove the corresponding record and any personal data.

By registering to Saloniki Tours, the user accepts the possibility of receiving special offers within the bulletins and newsletters as well as other communications containing information exclusively for the User.

Saloniki Tours reserves the right to use the information communicated in a manner that does not enable the identification or disclosure of the person concern for statistical, promotional, research or marketing purposes, communicating these to third parties for example research companies responsible for the completion of the above objectives.

In accordance with current legislation, the company undertakes to provide the customer with details of any personal information which may be held by the company whenever requested. If the customer believes that the information held by the company is in any way incorrect or incomplete, he should send a written notification to Saloniki Tours. Such errors will be rectified at once by the company. The customer may likewise send a written request for cancellation or to lodge an objection.

Saloniki Tours may apply removal of confidentiality of user communications only if and to the extent required to fulfil an obligation under the current legislation (Article 19 of the Constitution).

The customer’s attention is hereby drawn to the fact that other Internet sites accessed through the Saloniki Tours website may have conditions of confidentiality which differ from those of this company.

International Jurisdiction and Applicable law:

Any dispute between the company and its Users arising from or in relation to the subject matter of this Privacy Policy shall be governed and construed in accordance with Greek law without reference to its conflict of laws principles and shall be subject to the exclusive jurisdiction of the competent courts of Thessaloniki, Greece.

If a provision of the present Privacy Policy is cancelled by a decision of a competent court as unlawful, invalid or unenforceable, this will not affect the validity and enforceability rest of its provisions, which will remain in full force and will be accordingly applied.